Send Template/Hair Sample/Old Hair System to LaVivid California Office | For Custom Order, Pre-cut or Color Matching

Hair System Template & Sample Shipping Service

Whether you would like us to replicate your existing hair system, copy your template for base size and head curvature, or perform a color match, you can send these materials to us for processing accordingly.

We can also keep your template and samples on file for your future orders or return them to you upon request.

How does this service work?

This service is mainly designed for customers in the United States who prefer a standard (non-express) production timeline.

1. After you purchase this service

Please send us your shipping address by email.

Since this is a virtual product, we are unable to collect your address at checkout. We appreciate your understanding for any inconvenience caused.

Based on your address, we will create a shipping label and send it to you via email.

2. Print the shipping label

Please print out the shipping label we provide.

3. Prepare your package

Place your template, hair sample, and any specific instructions into an envelope.

4. Drop off your package

Take the package to your local USPS (United States Postal Service) office and ship it using the provided label.

5. Shipping & processing

Your package will be sent to our California office first, and then forwarded to our factory for further processing.

It usually takes around 4–5 weeks for the package to arrive at our factory.

6. Order confirmation

Once our factory receives your package, our experts will carefully review all materials.

We will then contact you via email or phone to confirm the details of your custom order.

Shipping

• US Ground 3-7 Business days $15.00 (Free with your purchase over $249)
• International 5-7 Business days $29.89 (Free with your purchase over $249)

*Please note that international shipping cannot be upgraded.
*Business days refer to Monday to Friday

Wholesale Accounts

The shipping charge for bulk wholesale orders is $30 for 1 piece, plus $3 for each additional.

Returns

Returns and exchanges are accepted within 45 days from the delivery date. We offer three return options for you to choose from.

*conditions applied

If you have any questions or concerns, please contact us anytime.

See our Shipping Policy & Return Policy for more details.