Return Policy

A Note on Current U.S. Tariff Policy!

Dear Customers,

We want to reassure you that under the current U.S. tariff policy, no additional duties or fees will apply to your LaVivid orders within the United States.

Your order will arrive with no hidden charges at checkout or delivery. Should any changes occur in the future, we’ll keep you informed.

Thanks for your continued support!

Warmly,

The LaVivid Team

April 28, 2025

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Return & Exchange Policy

First Purchase Guarantee

Enjoy a worry-free shopping experience with free returns and exchanges on your first purchase.
Please refer to the following return and exchange policy if it's a refund.

45-DAY MONEY-BACK GUARANTEE

We are happy to accept returns and exchanges on all eligible products within 45 days of delivery. If you are unsatisfied with your purchase and wish to make a return, please return it in its original packaging and follow our return policy.

WHAT ARE ELIGIBLE PRODUCTS?

Are in the same condition you received them (unaltered, unworn, undamaged, containing no signs of wear, styling products, or odor)
Have all tags on them and are in their original packaging
Item(s) are returned within 45 days of the order delivery date
Clearance items are ineligible products

We can’t accept ineligible products and they will be returned to you at your cost.

REFUND POLICY

Stock Hair System	How much refund can I get?
Brand New System with no Services Not worn, unused	Full Refund for your first order Item value ≤$150: $10 restocking fee
No Precut, Perm, Clips and other modifications made by LaVivid Hair	Item value > $150: $15 restocking fee Item value > $500: $30 restocking fee
Add-on Service Stock System Not worn, unused Purchased with Precut service, Perm, Clips or any modifications made by LaVivid Hair	Partial refund up to 70%. (It will depend on your add-on services.)

Custom Hair System	How much refund can I get?
If the product has quality issues before use and we determine it is not adjustable	Remake or a full refund after we receive it.
If the return is due to personal reasons, such as no longer wanting the item, and it is unused.	We will issue a half refund after receiving the item.
If the product has quality issues before use/while using and it's adjustable	We can make adjustments to ensure your satisfaction

Monetary Refund

1) Monetary refunds will be credited back to the original form of payment you used to purchase the order.

2) Refunds are processed 5 to 7 business days after receiving your return.

3) Express shipping costs, international shipping costs, and any other third-party fees are non-refundable.

4) Any refused international packages and international automatic returns (including Canada) will incur a 30% restocking fee of the total order amount.

Store Credit Refund
No restocking fee for a store credit refund. (Store credit cannot be refunded to your credit or debit card).

CANCELLATION POLICY

We will accept an order cancellation before the product is shipped or manufactured. We cannot cancel the order once the product has been shipped.

If an order is canceled without a haircut, base cutting, or perm service, you will receive a full refund.
If an order is canceled that includes a haircut, base cutting, or perm service, you will receive a partial refund according to the refund policy above.

EXCHANGE POLICY

We allow one free exchange on no Precut, Perm, and no modifications orders within 45 days from the date the order is delivered.
If you want to exchange the order a second time, there is a 5% restocking fee.
If the exchange item(s) costs more than your first order, we will contact you to obtain the payment difference for the additional amount. Any exchange balance will be refunded to your original payment method.
You can change your order at any time before it has been shipped. Once it has been shipped and is on its way to you, it cannot be changed or canceled.
If your order is with a haircut, base cutting, or perm service, the return value of the hair will be calculated according to the refund policy above.
If you are not satisfied with your exchange, you can return it for a refund or initiate a second exchange.
All customers are responsible for their return shipping costs for any returns or exchanges.

RETURN PROCEDURE

Find the order you would like to return in "My Orders" after signing in.
Click on "RETURN ITEMS". Please be aware that if you cannot find the “RETURN ITEMS” button, that means your order might have exceeded 45 days after receipt.
Fill out all the information needed for return and submit.
When your return request has been approved, you will see the RAM number and the return address on the website and in the email sent to you.
Return the product to the return address and update the tracking number online.

Please be aware that all customers are responsible for their shipping costs for any returns or exchanges. Your refund will be processed in 5-7 business days after your return has been accepted. If you ask for an exchange, our customer service will contact you once the return has been received.

Email: support@lavividhair.com