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SHIPPING OPTIONS
TRANSPORTATION TIME ONLY
| US Ground | 5-7 Business days | $14.99 (Free with your purchase over $179) |
| International | 7-10 Business days | $29.89 (Free with your purchase over $249) |
*Please note that international shipping cannot be upgraded.
*Business days refer to Monday to Friday
Wholesale Accounts
The shipping charge for bulk wholesale orders is $30 per order, applicable to all countries.
Signature service
Signature service is mandatory for DHL international shipping orders and orders with high value products.
Reshipment
If your package was not successfully delivered and is returned to us by the carrier, we offer a free first-time reshipment. If returned to us for a second time, there will be an additional $8.95 shipping cost ($29.89 for international orders) for a reshipment. Any refused international packages and international automatic returns (including Canada) will incur a 30% restocking fee of the total order amount.
FORCE MAJEURE DELAYS
LaVivid makes it our priority to deliver orders on time as promised. However, we cannot provide shipping cost refunds in the case of national crises, holidays, natural disasters, carrier delays or other circumstances where the delay is beyond our control.
COUNTRIES WE SHIP TO
We ship to most countries worldwide except the following Continent/countries:
Africa, Afghanistan, China(mainland), Russia, India, Iraq, Mongolia, Yemen, Belarus, Cyprus, Brazil, Chile, Puerto Rico, Saint Kitts and Nevis.
INTERNATIONAL SHIPPING TAX
For countries outside of the U.S., your order may be subject to import duties and taxes, which are levied once your package reaches your country. LaVivid is NOT responsible for any duties or taxes. For more information regarding custom policies, please contact your country's local customs office.
MILITARY ADDRESS
LaVivid can’t ship orders to any APO and FPO military addresses such as Hawaii, Alaska, Puerto Rico, Guam, Northern Mariana Island, etc.
ROUTE INSURANCE
Route is a third-party application, that allows customers to buy the shipping insurance for all orders. Route ensures protection of customers’ shipment in case of lost or stolen. LaVivid won't be responsible for any lost or stolen packages.
In order to apply for Route's Shipping Insurance, you are given the option to add the insurance during check out. If you apply for Route's Shipping Insurance, you will receive an email with instructions on how to file a claim if necessary.
You can also proceed to file a claim here.
If you need any assistance, LaVivid customer service would like to assist you to file a claim.
Lost in transit: An item is considered “lost” if it is never reported as “delivered,” and if 7 days have passed since the last tracking status update for domestic shipments, and 20 days for international shipments, including Canada. A claim must be filed within 30 days of the last tracking update.
Stolen orders: A claim must be filed within 30 days of the “delivery date,” but no sooner than 5 days to account for the possibility that the package may be found on the premises or has been marked “delivered” prematurely by the carrier.
Visit Route's FAQs to learn more.
We offer multi-warehouse shipping and unbranded packaging (no LaVivid name shown).
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