We are happy to accept returns and exchanges on all eligible products within 30 days of delivery. If you are not satisfied with your purchase and wish to make a return, please return it in its original packaging and follow our return policy.
WHAT ARE ELIGIBLE PRODUCTS?
- Are in the same condition you received them (unaltered, unworn, undamaged, containing no signs of wear, styling products or odor)
- Have all tags on them and are in their original packaging
- Item(s) are returned within 30 days of the order delivery date
- Custom orders and Clearance items are ineligible products
We can’t accept ineligible products and they will be returned to you at your cost.
- We allow one free exchange on all eligible products within 30 days from the date the order is delivered.
- If you want to exchange the order a second time, there is a 5% restocking fee.
- If the exchange item(s) costs more than your first order, we will contact you to obtain the payment difference for the additional amount. Any exchange balance will be refunded onto your original payment method.
- You can change your order at any time before it has been shipped for free. Once it has been shipped and it is on its way to you, it cannot be changed or canceled.
- If you are not satisfied with your exchange, you can return it for a refund or initiate a second exchange.
- Monetary Refund
1) All refunds are subject to a restocking fee
Item value $150 or Less: $10 restocking fee
Item Over $150: $15 restocking fee
Item Over $500: $30 restocking fee
2) Refunds will be applied to the original form of payment used to purchase the item(s), which you will receive within 72 hours after we receive your order.
*Please note: If there is a delay in payment, check with your bank as they may take several days to process the credit back to your account.
- Store Credit Refund
No restocking fee for a store credit refund. (store credit cannot be refunded to your credit or debit card).
- You can cancel your order at any time before it has been shipped free of cost.
- Once your order has been shipped and is on its way to you, it cannot be canceled. If you don’t want it anymore, please follow our return policy to return your order.
- Go to ‘ORDER HISTORY’ and find the order you wish to return
- Click on ‘RETURN ITEMS’
- Select item to return & choose exchange or refund options
- Write down your return reason and make the RMA slip
- Return the product to the provided address
Contact us if you need any help:
626-810-2938 ( Mon-Fri 9:00am – 5:30pm PST )
909-895-6421 ( Mon-Fri 5:30pm – 2:30am PST )