We are happy to accept returns and exchanges on all eligible products within 30 days of delivery. If you are not satisfied with your purchase and wish to make a return, please return it in its original packaging and follow our return policy.
WHAT ARE ELIGIBLE PRODUCTS?
- Are in the same condition you received them (unaltered, unworn, undamaged, containing no signs of wear, styling products or odor)
- Have all tags on them and are in their original packaging
- Item(s) are returned within 30 days of the order delivery date
- Custom orders, pre-cut orders and Clearance items are ineligible products
We can’t accept ineligible products and they will be returned to you at your cost.
- We allow one free exchange on all eligible products within 30 days from the date the order is delivered.
- If you want to exchange the order a second time, there is a 5% restocking fee.
- If the exchange item(s) costs more than your first order, we will contact you to obtain the payment difference for the additional amount. Any exchange balance will be refunded onto your original payment method.
- You can change your order at any time before it has been shipped for free. Once it has been shipped and it is on its way to you, it cannot be changed or canceled.
- If you are not satisfied with your exchange, you can return it for a refund or initiate a second exchange.
- All customers are responsible for their own return shipping costs for any returns or exchanges.
- Monetary Refund
- 1) All refunds are subject to a restocking fee
- Item value $150 or Less: $10 restocking fee
- Item Over $150: $15 restocking fee
- Item Over $500: $30 restocking fee
- 2) Monetary refunds will be refunded back to your original form of payment that you used to purchase the order.
- Refunds are processed 5 to 7 business days after your return has been received. Please allow a further 7 business days for your refund to appear on your bank statement before contacting us. Please note that any delays in processing your refund back to your account may be due to your financial banking institution.
- 3) Express shipping costs, international shipping costs and any other third-party fees are non-refundable.
- If you paid for the shipping cost with your order, this shipping cost will be deducted from your total refund amount. If your order had free shipping, a fee of $8.95 ($29.89 for international orders) will be deducted from your final refund amount to cover the shipping.
- Any refused international packages and international automatic returns (including Canada) will incur a 30% restocking fee of the total order amount.
- Store Credit Refund
No restocking fee for a store credit refund. (store credit cannot be refunded to your credit or debit card).
- You can cancel your order at any time before it has been shipped free of cost.
- Once your order has been shipped and is on its way to you, it cannot be canceled. If you don’t want it anymore, please follow our return policy to return your order.
- Please note that custom orders cannot be cancelled once they have been placed.
- Go to ‘ORDER HISTORY’ and find the order you wish to return
- Click on ‘RETURN ITEMS’
- Select item to return & choose exchange or refund options
- Write down your return reason and make the RMA slip
- Return the product to the provided address
Contact us if you need any help:
626-581-9123 ( Mon-Fri 9:00am – 5:30pm PST )
909-895-6421 ( Mon-Fri 5:30pm – 2:30am PST )