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We are happy to accept returns and exchanges on all eligible products within 30 days of delivery. If you are not satisfied with your purchase and wish to make a return, please return it in its original packaging and follow our return policy.
WHAT ARE ELIGIBLE PRODUCTS?
We can’t accept ineligible products and they will be returned to you at your cost.
1) All refunds are subject to a restocking fee
Item value $150 or Less: $10 restocking fee
Item Over $150: $15 restocking fee
Item Over $500: $30 restocking fee
2) Monetary refunds will be refunded back to your original form of payment that you used to purchase the order. Refunds are processed 5 to 7 business days after your return has been received. Please allow a further 7 business days for your refund to appear on your bank statement before contacting us. Please note that any delays in processing your refund back to your account may be due to your financial banking institution.
3) Express shipping costs, international shipping costs and any other third-party fees are non-refundable. If you paid for the shipping cost with your order, this shipping cost will be deducted from your total refund amount. If your order had free shipping, a fee of $8.95 ($29.89 for international orders) will be deducted from your final refund amount to cover the shipping.
Any refused international packages and international automatic returns (including Canada) will incur a 30% restocking fee of the total order amount.
No restocking fee for a store credit refund. (store credit cannot be refunded to your credit or debit card).
Contact us if you need any help:
626-810-2938 ( Mon-Fri 9:00am – 5:30pm PST )
909-895-6421 ( Mon-Fri 5:30pm – 2:30am PST )
Email: [email protected]