LaVivid Hair operates offices across US, Germany, and Asia. As an international brand, we primarily operate through our online shop and offer reliable worldwide shipping.

Delivery time depends on the type of hair system you order and your location. It includes both processing and shipping times:

· Processing Time:
Stock Hair Systems: 1-3 business days
Custom Orders: Around 4-6 weeks

· Shipping Time:
US Orders: 3-5 business days
International Orders: 5-7 business days

For beginners, we highly recommend starting with a Full Skin (Poly) base.

Skin bases are incredibly beginner-friendly because they are the easiest to attach, remove, and clean. Unlike lace, adhesive won't seep through a poly base, making cleanup a breeze while you are still getting the hang of your maintenance routine. It gives you a highly natural look with minimal stress!

Yes, absolutely! We offer a professional Base-Cut & Styling Service so your hair system arrives ready to wear.

You can select your preferred base size, hairstyle, length, and even upload reference photos of the look you want. Our expert stylists will customize it just for you.

Please note: To ensure hygiene and quality, once a hair system has been cut or customized, it is considered final sale and cannot be returned or exchanged.

Yes, absolutely! We love welcoming new wearers to our community. You can enjoy a $40 discount on your very first order simply by creating an account with us. Once registered, your savings will be ready to use at checkout!

Achieving a seamless blend is our top priority! We offer three easy ways to help you find the perfect colour match:

· Check Colour Chart: A great starting point for a quick visual reference. (Note: Colours may vary slightly depending on your device's screen settings).

· Send Photos: Take a few clear photos of your hair in natural outdoor lighting and email them to us for a professional recommendation.

· Use our Physical Color Ring: Order our color ring to compare shades directly against your growing hair at home.

· Send a Hair Sample: Mail us a small clipping of your natural hair, and our experts will match it perfectly in our factory.

Yes, we certainly do! We know that starting your hair system journey can feel a little overwhelming at first, so we've created a wealth of resources just for you.

You can find step-by-step video tutorials, expert styling tips, and comprehensive maintenance guides on our official Blog and YouTube channel. Whether you need help with your first application or want to learn how to clean your system like a pro, we have all the information you need to build your confidence!

Absolutely not! When applied, removed, and maintained correctly, a hair system will not cause any damage to your scalp or your existing hair follicles.

Hair systems are a completely non-surgical, non-invasive solution that sits gently on the surface of your skin. Because they do not penetrate the scalp, they will not interfere with your natural hair growth cycle or affect your eligibility for a hair transplant in the future. In fact, many clients choose to wear our hair systems while they are deciding on, or waiting for, a hair transplant procedure!

The lifespan of a hair system largely depends on the base material you choose and your daily maintenance routine. Here is a general guideline:

· Ultra-Thin Skin (0.02 - 0.03mm): These are designed for the most undetectable, natural look but are highly delicate, typically lasting 1 to 2 months.

· Lace & Medium Poly Bases: These offer a great balance of natural appearance and durability, generally lasting about 3 to 4 months.

· Hybrid Bases (Maximum Durability): If you are looking for the longest-lasting option, we highly recommend our Hybrid long-life systems! By combining different durable materials, they offer fantastic longevity and can easily last 4 to 6 months or more with proper care.

In the hair system world, achieving extreme naturalness (like an ultra-thin skin base) and maximum durability (like a thick poly base) is usually a trade-off. However, if you are looking for the perfect sweet spot, our Hybrid long-life systems are the ultimate answer!

They are brilliantly engineered by combining different materials—for example, a highly natural and breathable lace center paired with a reinforced poly perimeter. This gives you an incredibly realistic, undetectable look while providing exceptional longevity and ease of maintenance.

Yes, it absolutely will! Our lace systems, especially those crafted with our Swiss lace, are designed to be practically invisible against the skin.

The lace material itself is transparent and incredibly sheer. This means that once the system is applied with adhesive, the mesh essentially disappears, allowing your own natural scalp colour to show right through it. This creates a flawless, perfectly matched illusion, regardless of your skin tone!

For the absolute strongest and most secure hold, you want a base made with Poly.

· Full Skin Bases: These allow you to apply adhesive over the entire surface of the base, giving you an incredibly strong, all-over grip.

· Hybrid Bases: These feature a breathable centre with a reinforced Poly perimeter. The poly edge provides a solid, smooth surface for tape or glue, ensuring your hairline and edges stay securely locked in place through all your daily activities.

We love an active lifestyle! If you work out frequently and sweat heavily, breathability is your number one priority. We highly recommend two fantastic options:

· Full Lace Systems: These offer the absolute maximum airflow. The mesh material allows heat and sweat to escape directly from your scalp, keeping you cool during intense workouts.

· Hybrid Systems: This is often the ultimate choice for athletes! You get the fantastic cooling effect of the breathable lace center, paired with a sturdy poly perimeter that is incredibly easy to clean and holds up exceptionally well to waterproof adhesives and heavy sweating.

Yes, absolutely! We pride ourselves on using top-tier, 100% human hair for all our systems (Indian and European hair). This ensures the hair is incredibly soft, moves naturally, and can be styled just like your own growing hair.

Hair density simply refers to how thick or thin the hair is tied onto the base.

To achieve the most realistic look, your system's density should closely match the density of your remaining natural hair on the sides and back of your head. It is also important to factor in your age—a slightly lighter density (like Light-to-Medium) often looks much more natural and age-appropriate for mature wearers than a heavily thick system. If you are unsure, our styling team is always happy to look at your photos and recommend the perfect density!

When human hair is hand-tied to a lace base, it creates a tiny knot. For darker hair colors, these knots can sometimes look like tiny black dots on your scalp.

Bleaching the knots is a specialized chemical process that lightens these tiny dots to a pale, skin-like tone. This essentially makes the knots invisible, creating a flawless, ultra-realistic illusion that the hair is growing straight out of your own scalp! We highly recommend bleached knots for the front hairline of lace systems.

Yes, some mild shedding is completely normal. Just like your natural hair, the hair on a system will naturally shed slightly during daily brushing, washing, and styling.

Because the hair is hand-tied and cannot grow back, the system will gradually thin out over its lifespan.

The ideal maintenance frequency depends on your personal lifestyle, body chemistry, and the type of adhesive you use. Generally, we highly recommend performing a full maintenance routine (removing, cleaning, and reattaching the system) every 1 to 2 weeks.

· If you have a very active lifestyle, sweat heavily, or naturally have an oily scalp, you may need to clean it every 1 week to keep your scalp healthy and the bond secure.

· If you have a less active lifestyle and a drier scalp, you might comfortably go up to 2 weeks or slightly longer between cleanings!

Yes, absolutely! Your hair system is designed to stay securely on your head 24/7.

To protect the hair while you sleep, we highly recommend sleeping on a silk or satin pillowcase. Unlike standard cotton, silk creates very little friction, which prevents the hair from tangling, matting, or drying out overnight.

To keep your hair system looking vibrant and healthy, you must use sulfate-free and paraben-free hair care products.

Because the hair on the system no longer receives natural oils from your scalp, harsh chemicals like sulfates will dry it out very quickly, causing tangling and shedding. We highly recommend using intensely hydrating, moisture-rich shampoos and applying a leave-in conditioner daily to keep the hair soft, smooth, and manageable!

It highly depends on the base material of your hair system!

· Liquid Adhesive (Glue): This is highly recommended for Poly (Skin) bases. Glue spreads smoothly over the polyurethane surface to provide a flawless, skin-tight hold, and it is very easy to clean off this material.

· Tape: This is the absolute best choice for Lace bases. Tape is much less likely to seep through the breathable mesh holes, making your application cleaner and ensuring you don't damage the delicate hand-tied knots during removal.

Pro Tip: If you are wearing a Hybrid system (like a lace center with a poly perimeter), you can use tape on the lace areas and apply liquid adhesive on the poly edges for the most secure hold and easiest cleanup!

Yes, you can confidently enjoy all your normal activities! Our hair systems are designed to match your active lifestyle.
However, there is one golden rule: Please wait at least 24 to 48 hours after application before you shower, swim, or sweat heavily. The adhesive needs this time to fully cure and bond to your skin. If you swim in chlorine or saltwater, be sure to rinse your hair thoroughly with fresh water and apply conditioner immediately afterward.

Attaching your hair system at home is a straightforward process once you get the hang of it! Here is a basic step-by-step guide:

· Step 1: Prep your scalp. Shave the area where the system will sit, wash your scalp thoroughly to remove all oils, and wipe it down with 99% alcohol. Let it dry completely.

· Step 2: Apply the adhesive. If you have a Lace base, apply hair system tape around the perimeter. If you have a Poly (Skin) base, apply a thin, even layer of liquid adhesive to your scalp.

· Step 3: Position the system. Find your front hairline (usually 4 fingers above your eyebrows). Gently place the front edge of the system down first.

· Step 4: Roll and press. Slowly roll the rest of the system back over your scalp, ensuring there are no wrinkles. Press firmly around all the edges for a few minutes to secure the bond.

Removing your hair system safely is all about patience and using the right products! Here is the best step-by-step method:

· Step 1: Apply Solvent. Spray a generous amount of professional hair system adhesive remover (solvent) directly along the edges where the tape or glue is applied.

· Step 2: Let it Soak. Wait 3 to 5 minutes. You must let the solvent do the heavy lifting of breaking down the adhesive.

· Step 3: Gently Lift. Starting from the back, gently peel the base upward. If you feel any resistance, spray more solvent and wait. Never pull or rip the system off, as this can stretch the base and cause hair shedding.

· Step 4: Final Cleanup. Once removed, use more solvent to clean any remaining tape or glue residue off your scalp and the base.

Yes, you can use hot styling tools, but you must do so with care! Always apply a high-quality heat protectant spray before using any hot tools to prevent the hair from drying out or burning.

We also strongly suggest using the lowest or medium heat setting on your hair dryer, straightener, or curling iron. Keep the heat source moving, and try to avoid blowing hot air directly onto the base, as excessive heat can weaken the knots or even melt the adhesive.

Dryness happens because the hair system lacks the natural sebum (oils) produced by your scalp. If your hair feels dry or tangled, it simply needs a moisture boost!

First, ensure you are not rubbing the hair together when you wash it. Apply a deeply hydrating deep conditioning mask and let it sit for 10-15 minutes before rinsing. You can also spray a generous amount of leave-in conditioner onto damp hair to restore its softness and slip.

Absolutely! We specialize in custom-made hair systems designed specifically for you. To ensure a perfect match, you can personalize almost every aspect of your system, including:
· Base: Base type, size, and shape.
· Hair Details: Material, color, density, and hair direction.
· Texture: Straight, wavy, or curly (Please note that all perms and curls must be 20mm or larger).
Ready to design your own? Please click [here] to start a custom order.

Because every custom hair system is meticulously handcrafted from scratch to meet your exact specifications, our standard production typically takes about 4 to 6 weeks (timelines may vary based on individual order requirements).

However, if you need your system sooner, a 4-week expedited production is available! Please note that this 4-week processing time includes an additional expedited production fee. Whether standard or expedited, we take the necessary time to ensure every single hair is perfectly hand-tied to our highest quality standards.

Definitely! Sending in an old system is actually one of the best ways to ensure a perfect fit. We can replicate the exact base size, front contour, hair density, and color of your old piece. Our production team will use it as a physical template to craft a brand-new, fresh system just for you.

For custom orders, you have two great options. You can either measure your hair loss area using a flexible measuring tape and provide us with the exact length and width, or you can easily make a custom plastic template of your head and mail it to us. A physical template guarantees a 100% flawless fit for your unique head shape!

Yes, this is one of our most popular customization options! You can specify the exact percentage of grey hair you want. Even better, you can customize the distribution—for example, you can request 20% grey on the top, but 40% grey on the sides and temples to perfectly match how your natural hair grows.

Absolutely. A natural head of hair isn't exactly the same thickness everywhere. With a custom order, you can request a slightly lighter density at the front hairline for a perfectly undetectable transition, and a medium density on the top and crown for more volume.

Yes, we offer a specialized Perming Service for most of our stock hair systems! If you find a base you love but need a different texture, our stylists can perm the hair to match your natural wave.

Important Policy Note: To maintain the highest quality and integrity of the hair, we only offer perms and curls that are 20mm or larger. We do not provide perming services for curl sizes under 20mm.

Yes, we offer a specialized Perming Service for most of our stock hair systems! If you find a base you love but need a different texture, our stylists can perm the hair to match your natural wave.

Yes, we can! If you have enough natural hair remaining on the top and sides of your head, using clips is a fantastic, adhesive-free alternative.

Through our Clip Sewing Service, our team will expertly sew small, secure, and comfortable clips around the perimeter of your hair system. This allows you to easily snap the system into your own hair and take it off every night with zero mess or cleanup!

Because our add-on services are completely personalized and executed by our expert stylists, they do require a little extra time.
Generally, requesting a base cut, hair cut, perm, or clip installation will add approximately 3 to 7 business days to your order processing time. We promise the slight wait is absolutely worth it for a fully customized, ready-to-wear hair system!

Yes, we do! We are happy to offer free shipping on all purchases over $249, regardless of whether you are shipping domestically or internationally.

For orders under $249, our standard shipping rates and transportation times are:
· US Ground (3-5 Business days): $15.00
· International (5-7 Business days): $29.89

As soon as your order leaves our facility, you will receive an automated shipping confirmation email containing your official tracking number and a link to the carrier's website. You can use this link to monitor your package's journey in real time.

Yes. Please be aware that all international shipments may be subject to local customs duties, import taxes, or brokerage fees determined by your country's government. These charges are the sole responsibility of the buyer and are not included in LaVivid hair shipping fees.

If you need to change your shipping address, please contact our customer support team (support@lavividhair.com) immediately. If the order has not yet been processed and handed over to the courier, we will gladly update the address for you. However, once the package is in transit, we cannot reroute it.

We carefully inspect and securely package every order before shipping. If your package arrives visibly damaged, please take clear photos of the unopened box and contact our support team (support@lavividhair.com) immediately. In the rare event that a package is lost in transit, we will work directly with the courier to investigate and resolve the issue for you.

We offer a hassle-free 45-day return policy for all stock hair systems. To be eligible for a full refund or exchange, the hair system must be in its original, brand-new condition. This means the hair must be unwashed, uncut, unstyled, and the lace or base must be completely intact and unaltered.

Because custom hair systems—including those tailored with specific dimensions, personalized densities, or our custom perms —are uniquely handcrafted exclusively for you, they are strictly non-refundable and cannot be exchanged. We only accept returns on custom orders if there is a verified manufacturing defect.

No. Once any physical alterations have been made to a stock hair system—including our professional base cutting, hair cutting, custom perming, or clip-sewing services—the item is considered a final sale. Altered systems cannot be returned or exchanged under any circumstances.

If you are returning an item due to a change of mind, ordering the wrong colour/size, or buyer's remorse, you will be responsible for covering the return shipping costs.

However, if the return is due to a company error or a manufacturing defect, we will gladly cover the return shipping expenses.

Once we receive and inspect your returned item at our facility, we will process your refund within 3 to 5 business days. The funds will automatically be issued back to your original payment method. Please note that it may take an additional few days for your bank or credit card company to post the funds to your account.

Please submit the required information and materials [here] . We'll get back to you within 24 hours. Once your application is approved, you'll be able to log into your salon account and start purchasing directly.

We mainly provide wholesale service and price for hair salons, barbershops and professional hairstylists. Please contact us to get a salon wholesale account.

There is no MOQ requirement for salon accounts. You are welcome to place orders of any quantity.

If you have experience working as a men’s hair system educator, or possess years of industry experience and are looking to become an educator, feel free to contact us (salon@lavividhair.com) directly.

Yes, we offer a comprehensive E-course and hands on classes worldwide. Please check our page to get more information, or contact us (salon@lavividhair.com) directly for assistance.

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