We have summarized the most frequently asked questions from our customers about men’s hair replacement system for your reference. If you have any other questions, feel free to contact us at firstname.lastname@example.org.
1. I work out a lot and spend most of my time sweating. Which system is the most breathable and suitable for a very active lifestyle?
Full lace hair systems are the most breathable and light-weight styles. We also have combined bases of lace and skin which are also breathable and easy to apply and remove. We recommend you to remove the hair system and do a thorough clean once a week if you sweat a lot every day.
2. I am looking for the most secure attachment. Which base shall I choose?
If bonded correctly, all our hair systems provide you with a secure attachment. If you care for your hair system properly( by removing, cleaning and re-bonding every 2-4 weeks), it will stay securely.
Nevertheless, if you are looking for the strongest attachment, many of our clients have best experience with the full skin base. You need to apply liquid adhesive all over the scalp before wearing a full skin base hair system, which guarantees the most secure fit
3. Will wearing a hair system cause any damage to my scalp? I haven't completely ruled out the possibility of a hair transplant in the future.
It will not damage your scalp or existing hair, provided the hair system is kept clean and maintained correctly. The hair system may actually provides protection to a certain extent against the sun and will protect sensitive scalps from the elements.
4. How long will I receive the hair system after I place my order?
It depends on where you are located and the hair systems you ordered.
The delivery time includes two parts and they are order processing time and shipping time. Our stock hair systems require 3-4 business days processing time while a custom order around 6 weeks.
For US orders, we provide 3 shipping methods. Ground shipping takes 4-7 business days, US Air shipping takes 2-3 business days and US Express shipping 1-2 business days.
For international orders, the shipping time usually takes 6-12 business days.
We cannot guarantee the shipping time in the case of national crises, holidays, natural disasters, carrier delays or other circumstances where the delay is beyond our control.
5. How often do I have to replace a hair system?
It mainly depends on which base you choose for the hair system because different bases have different lifespans. Our ultra-thin skin base (0.03mm) has a lifespan of about 2 months while our mono base hair system can last up to a year with the correct care.
Besides this, the frequency you wear it and the way how you care and maintain your hair system also affects its lifespan.
6. Can I swim, shower or sleep with my hair system on?
Yes. You can definitely sleep, swim and shower with it on and probably do anything in it. It shouldn’t stop you from doing anything. However, chlorine in pools can be harmful to the hair and make the hair drier. So, we would recommend you deep condition the hair after you go swimming to help refresh the hair.
7. I swim a lot. Which kind of adhesive should I use for most secure attachment?
If your hair is exposed to water frequently, you are strongly recommended to use water-proof tape or adhesives. It is proved that acrylic adhesives (Ultra Hold) or a Blue Liner Lace tape functions very well for secure attachment.
8. How long should I have the hair system bonding on my head once I put it on?
The total time of bonding depends on factors like the adhesive used, your skin type, the climate, and your lifestyle. We recommend you only remove it and get it cleaned every 1-2 weeks to extend the lifespan of the hair system. If you don’t sweat a lot and live in a dry climate, you can leave it on for longer time, about 3-4 weeks.
If you attach a lace hair system with liquid adhesive, we don’t recommend you to wear it for more than two weeks in a row. If you wear it for too long time, the adhesive will penetrate through the lace which makes it very difficult to clean.
9. I have problems with removing the tape from the lace base of my hair system. Do you have any tips for this?
Before removing the lace hair system from the scalp, apply the spray adhesive remover to the area where the tape is and soak the tape for several minutes. Find the edge of the base in the back and lift it a little. Then use a towel to remove the tapes gently.
10. Will the lace match my skin color?
The lace color of all the stock hair systems is beige. If you need the lace in other colors, please contact our customer service at email@example.com for customization.
11. Can I customize different density in different sections of the base?
Yes. Many of our customers order a lighter density in the front hairline to create a natural graduated appearance. We can also offer a lighter density around the perimeter to blend in with your hair seamlessly.
12. Do you offer a customization service?
Yes, we do. We offer a convenient individual service to create the most suitable hair system based on your specific needs. You can choose the hair material, color, texture, density, base construction, base size, base shape and hair direction of your hair system to make a perfect match.
13. How does ROUTE work?
- Do you have package insurance?
We offer Route Shipping Protection at checkout to help protect against this unwanted experience. It is available for purchase for a very small fee at checkout when selecting your shipping method. Both our international and domestic customers can opt-in for Route. Customers who are protected under Route can file claims to receive a replacement or a refund back for packages that are lost in transit, arrive damaged, or are stolen. The claim filing process includes three steps and is completely self-serve and easy to do.
- What is Route?
Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues.
- How to track my order via Route?
You can view your deliveries in the Route mobile app to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Order Details page. You can also see a list view of all your packages on the Orders screen. From there, you can tap on orders to see the order details which will provide info about where your order is in transit.
- What if my order never arrives, is stolen or arrives damaged?
When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
- How do I file a claim for my lost, stolen, or damaged order?
If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here. Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.
**Order issues for packages presumed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than 7 days after the last tracking update for United States domestic shipments (20 days for international shipments, including Canada unless a Canadian merchant is shipping within Canada in which case the 7-day domestic shipment timeline applies) and within 30 days from the last checkpoint.
**Order issues for packages marked "delivered" yet not received are considered by Route as stolen and must be filed 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.
Click to know more about Route Protection Policies.
- Is Route a licensed insurance company?
Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.