LaVivid Pro Shipping Policy for Wholesale Orders

Effective Date: September 1, 2026

Welcome to LaVivid Pro. As a professional partner, your business efficiency is our priority. To ensure transparent and reliable delivery for your wholesale and bulk purchases, please review our specialized shipping policy below.

1. Wholesale Shipping Rates

Our Pro pricing structure already incorporates maximum discounts for bulk purchasers. To cover actual logistics expenses without hidden surcharges, we apply a straightforward flat-rate system:

⚬ Base Rate: $30 flat shipping fee for the first unit.

⚬ Additional Units: $3 for each subsequent unit in the same order.

2. Processing & Lead Times

Order processing times vary based on inventory status and required customizations:

⚬ Standard In-Stock Items (No add-ons): Dispatched within 24 business hours.

⚬ In-Stock with Add-On Services (Trimming, styling, dyeing): Requires an additional 3–10 business days.

⚬ Standard Custom Orders: Generally requires 4–6 weeks for production.

⚬ Complex Bespoke Orders: Requires 6–8 weeks for production.

⚬ Tip: Please contact your dedicated Pro Account representative to confirm the exact lead time for custom services before finalizing your order.

3. Delivery Coverage & Address Restrictions

We proudly ship to most countries and regions globally. Available destinations can be selected from the dropdown menu at checkout.

⚬ Unsupported Addresses: We do not ship to APO/FPO military addresses, Hawaii, Alaska, or PO Boxes.

⚬ If a PO Box is submitted, processing will be paused until our support team successfully contacts you for a valid physical street address.

4. International Customs, Duties & Taxes

For international Pro orders, the buyer assumes full responsibility for all incurred customs duties, VAT, and clearance handling fees.

⚬ While we utilize cost-effective logistics channels to minimize taxation risks, we cannot guarantee zero-duty delivery.

⚬ Any additional taxes or penalties generated by the declared value of custom orders are the sole liability of the buyer.

⚬ Unpaid Customs Returns: If a package is returned to our warehouse due to unpaid customs fees, the customer will be billed for all round-trip shipping charges, storage fees, and any secondary import taxes.

5. Dispatch Operations & Discreet Shipping

⚬ Discreet Anonymous Shipping: We offer free, unbranded packaging with no visible brand logos. To activate this for your clients, simply add an order note stating "discreet shipping" at checkout.

⚬ Multi-Warehouse Dispatch: We operate distribution centers in the US and Asia.

⚬ US Customers: Orders with availability in both regions will prioritize dispatch from the US warehouse.

⚬ International Customers: Orders will ship from our Asian facility to ensure full end-to-end tracking (US-to-Europe shipments lack complete tracking capabilities).

⚬ Bulk orders may be split and shipped from separate warehouses.

⚬ Address Modifications: Changes to shipping addresses must be requested before dispatch. If processed successfully, an address correction fee will apply at the buyer's expense.

6. Transit Risk & Xcottons Shipping Insurance

Once a package is handed over to our third-party carriers, transit risks transfer to the courier. We strongly recommend adding Xcottons Shipping Insurance at checkout to protect your high-value bulk orders.

⚬ Lost Package Claims (Requires Xcottons Insurance):

⚬ US Orders: Eligible for claim if no delivery confirmation is received 30 days post-shipment.

⚬ International Orders: Eligible for claim if no delivery confirmation is received 60 days post-shipment.

⚬ Compensation: Up to the full paid order amount (choice of reshipment or refund). If tracking shows "delivered" but the package is missing, claims require complete supporting evidence.

⚬ Damaged Goods: Compensation (reshipment or partial refund) is capped at the raw product cost. For custom orders, an unboxing video recorded continuously from the moment of opening is mandatory. Expedited fees and custom labor costs are non-refundable.

⚬ Courier Misrouting: Address correction fees charged by the courier may be reimbursed, subject to Xcottons' final review.

⚬ Late Delivery: Eligible delays attributable to the carrier qualify for a maximum single-order compensation of $5 USD.

⚬ Return Transit Liability: If you initiate a return independently, you bear all risk of loss or damage. We assume liability only if the return is arranged via our designated courier. Claims can be submitted directly through the Xcottons claims portal.

7. Force Majeure & Delay Exemptions

While we enforce strict dispatch schedules, we are not liable for delayed deliveries, nor will we issue shipping refunds or compensation, if the delay is caused by force majeure events, including but not limited to:

⚬ Natural disasters, severe weather, regional conflicts, wars, or port/airport closures.

⚬ Temporary customs inspections, policy shifts, or holiday-induced logistics backlogs.

⚬ Carrier capacity shortages or suspension of last-mile services.

⚬ Customer-side issues, such as incorrect address entry, long-term delivery unavailability, or local postal restrictions.

⚬ Note: The $5 late-delivery compensation (Section 6) does not apply to delays caused by force majeure.

8. Policy Updates & Interpretation

LaVivid Hair reserves the right to update, amend, or modify this Pro Shipping Policy at any time without prior notice. All changes take effect immediately upon publication on this page. LaVivid Hair retains sole discretion in the interpretation and application of these terms. Continued use of the LaVivid Pro portal constitutes acceptance of the current policy.