LaVivid Pro Return Policy for Wholesale Orders
Effective Date: September 1, 2026
At LaVivid Pro, we are committed to providing top-tier hair systems for our Pro partners. Please review the following return and exchange terms carefully.
1. General Return Rule: Final Sale
To maintain our wholesale pricing integrity, all wholesale and bulk orders are considered Final Sale.
⚬ We do not accept returns, exchanges, or refunds for personal preference, client change of mind, overstocking, or ordering the incorrect base size/color by mistake.
⚬ Returns and exchanges are strictly limited to items with verified manufacturing defects or our fulfillment errors (e.g., wrong item dispatched).
2. Exceptions: Defective or Incorrect Items
If you receive a defective product or an incorrect item, you are fully protected by our Quality Guarantee. You must initiate a claim within 45 days of the delivery date.
How to Claim a Defect:
-
Contact Us First: Email our Pro Support Team directly at salon@lavividhair.com with your Order ID, a detailed description of the issue, and clear photos/videos of the defect.
-
Do Not Alter the Product: The item must remain completely unused, uncut, unwashed, and unaltered (no lace cutting, coloring, or styling). Any alteration voids the quality guarantee.
-
Approval & Inspection: Once authorized, we will provide a return shipping address. Upon receiving the item at our facility, our Quality Control team will conduct a mandatory inspection (allow 2-3 business days).
-
Resolution: For verified defects, LaVivid Pro will cover all return shipping costs and offer a direct replacement, a full refund to Store Credit, or a refund to the original payment method.
3. Non-Returnable & Non-Cancelable Items (Strict Exclusions)
The following product categories are strictly exempt from any return or exchange requests, regardless of the circumstance:
⚬ Custom Orders: Including bespoke base designs, specific density requests, or custom color blending.
⚬ Pre-Cut & Add-on Services: Any standard stock item that has undergone factory add-on services (e.g., base trimming, hair cutting, styling, perming, or bleaching knots).
4. Order Cancellation Policy (Before Shipment)
We process Pro orders rapidly to ensure fast delivery.
⚬ Standard Stock Items: Can only be canceled prior to dispatch. Once the shipping label is generated, it cannot be canceled.
⚬ Custom & Pre-Cut Orders: Cannot be canceled once production or the customization process has begun.
5. Unauthorized Returns
Please do not ship any items back to our warehouse without prior written authorization from salon@lavividhair.com. Unauthorized returns will be rejected at the warehouse, and the sender will be responsible for all associated return-to-sender logistics costs.
