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  • Shipping Policy

    We ship Monday through Friday, excluding weekends and holidays. For products that are in stock, they can be shipped out within 24 hours after orders are placed. Orders with pre-cut service will take around 3 business days before been shipped out. Back orders and custom orders take 6-8 weeks processing time.

    Transportation Time Only

    US Ground 5-10 Business days $14.99 (Free with your purchase over $99)
    International 10-15 Business days $29.89

    *Please note that international shipping cannot be upgraded.

    *Business days refer to Monday to Friday

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  • Return Policy
    30-DAY MONEY-BACK GUARANTEE

    We are happy to accept returns and exchanges on all eligible products within 30 days of delivery. If you are not satisfied with your purchase and wish to make a return, please return it in its original packaging and follow our return policy.

    WHAT ARE ELIGIBLE PRODUCTS?
    • Are in the same condition you received them (unaltered, unworn, undamaged, containing no signs of wear, styling products or odor)
    • Have all tags on them and are in their original packaging
    • Item(s) are returned within 30 days of the order delivery date
    • Custom orders, pre-cut orders and Clearance items are ineligible products

    We can't accept ineligible products and they will be returned to you at your cost.

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Among all the lace hair systems, Helios uses swiss lace and it is the thinnest and lightest lace available on the market. Helios has a base made entirely of transparent Swiss lace, with hand-sewn lines to ensure better shape and durability. The swiss lace is soft and will offer you the most natural-looking front hairline. Each hair is hand-tied onto the lace base, creating natural hair movement. Made from Indian Remy Human hair, which is in super fine quality and soft yet strong, it ensures you a 4-6 months replacement period. All the knots in the front hairline are perfectly bleached and the hair looks just like it is growing out from your scalp. Helios has a breathable base, that can even be worn in hot weather or during exercise.

Do you have an active lifestyle and spend much of your time sweating? Wearing Helios, you no need to worry about any itching situation or getting rashes. You will still look hot while exercising in a gym or outdoors.

Before you apply a new lace hair system, make sure you wash the lace base first. A layer of conditioner is added onto the lace base during production to keep it in a good condition and it needs to be washed off before you apply tapes or glue because this layer of conditioner prevents tape or glue from sticking. You can use Dawn dish soap to wash the base.

Please kindly note that for colors of #1, #1C, the knots are NOT bleached. 

FAQs for Helios:

  1.     Q: Can I cut the base if it is too large for me?

A: Yes, you definitely can. For this one, you can cut as much as you want.

  1.     Q: Are there any other colors available for this one?

A: Yes, Helios has 64 colors in stock ranging from black, brown, blonde to gray hair colors. If you cannot find the color you want in the color drop down list, please contact support@lavividhair.com and our people will check for you.

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